c9996 Privacy Policy
This policy contains a complete description of how your personal information is collected, used, stored, and protected on the c9996 platform.
Contents
1 Introduction
c9996 (hereinafter referred to as "we", "our", or "platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy will inform you about what information we collect when you use our website c9996.cam, how we use it, and how we keep that information secure.
By creating an account on our platform or using our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
This privacy policy is a legal document connected to c9996's Terms and Conditions and Responsible Gaming Policy. We reserve the right to update this policy as needed and any changes will be published on our website.
2 What Information We Collect
We collect various types of information for the purpose of account registration and service delivery at c9996. A detailed description of the information collected is provided below.
2.1 Personally Identifiable Information
- Full name (first name and last name)
- Date of birth (for age verification — our platform is for persons aged 21 and above only)
- Email address
- National ID card or passport number (for identity verification purposes)
- Address (house number, street, district, division, and postal code)
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transaction purposes)
- Bank account information (for bank transfers)
- Deposit and withdrawal history
2.3 Technical Information
- IP address and Device ID
- Browser type and version
- Operating system information
- Page visit time, click history, and session data
- Referral source (how you arrived at our site)
2.4 Gaming Behaviour Information
- Play history and preferred game categories
- Bet amounts, win and loss records
- Promotional offer acceptance history
- Login time and session duration
3 How We Use Your Information
Collected information is used only for specific, lawful, and transparent purposes. c9996 uses your information for the following purposes:
- Account Management: Information is used to create, verify, and maintain your account.
- Identity and Age Verification: Identity verification is carried out to ensure responsible gaming and to prevent access by minors.
- Processing Financial Transactions: Financial information is used to complete deposits and withdrawals and to prevent fraud.
- Customer Support: Our 24/7 live chat support team uses your account information to help resolve your complaints and issues.
- Promotional Communications: With your consent, you may be informed about bonuses, tournaments, and special offers by email.
- Technical Improvement: Information is used to analyse platform performance and improve the user experience.
- Security and Fraud Prevention: Information is monitored to detect suspicious activity and ensure platform security.
- Legal Compliance: Necessary information is retained to comply with applicable laws and regulations.
4 Sharing Information with Third Parties
c9996 does not sell or rent your personal information. However, we may share information with third parties in certain circumstances:
4.1 Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These organisations are governed by their own privacy policies.
4.2 Technology Service Providers
Our software and gaming service providers such as Pragmatic Play, JILI, PG Soft, Spribe, and others may receive a limited amount of technical information for the purpose of operating the platform.
4.3 Legal Obligations
Information may be disclosed to relevant authorities pursuant to a court order, investigation, or other legal requirement.
4.4 Business Transfer
In the event of an acquisition or merger of c9996 or any part of its business, user information may be transferred. We will notify you before any such change takes place.
Outside of the reasons listed above, we will not disclose your information under any other circumstances without your explicit consent.
5 Cookies and Tracking Technologies
c9996 uses cookies and similar tracking technologies to operate the website properly and to improve your experience.
5.1 Types of Cookies
- Essential Cookies: These cookies are essential for maintaining login sessions and operating core site functions. Disabling them will prevent the site from working correctly.
- Performance Cookies: These cookies are used to understand how the pages of the site are being used so that we can improve the quality of our service.
- Functionality Cookies: These cookies are used to remember your preferences and settings.
- Marketing Cookies: These cookies may be used to display relevant promotional content based on your interests.
5.2 Cookie Controls
You can accept or decline cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important features of the site from working correctly.
6 Data Protection Measures
c9996 applies industry-standard security measures to keep your personal and financial information secure. The key components of our security measures are described below:
- SSL Encryption: Our website uses SSL (Secure Sockets Layer) encryption, which keeps all data transfers between your browser and our servers secure.
- Encrypted Data Storage: Sensitive information such as passwords is stored using strong encryption algorithms.
- Access Controls: Only authorised personnel are granted access to user information for specific tasks.
- Regular Security Audits: The system is regularly tested for vulnerabilities and any issues are resolved promptly.
- Two-Factor Authentication: Two-Factor Authentication may be used for additional security in the case of large financial transactions.
- Suspicious Activity Monitoring: Unusual login attempts or transactions are automatically flagged.
However, complete security on the internet cannot be guaranteed. If you suspect a security issue, please contact us immediately.
7 Data Retention Period
c9996 retains your personal information only for as long as necessary. The retention period for specific types of information is outlined below:
7.1 Account Information
Identity and account-related information is retained while your account remains active. Even after an account is closed, certain information may be retained for a specified period due to legal obligations.
7.2 Financial Transaction Information
Financial records are retained for an extended period in accordance with applicable law. This information is retained for fraud prevention and resolution of legal disputes.
7.3 Log Files and Technical Information
Server logs and technical information are generally retained for a short period, unless a longer retention period is required for a security investigation.
After the specified period, information is securely deleted or anonymised.
8 Your Rights
As a user of c9996, you have certain important rights regarding your personal information:
- Right to Access: You have the right to know what information we hold about you. You can request this information by contacting us by email.
- Right to Rectification: You have the right to request correction of any inaccuracies in your stored information.
- Right to Erasure: In certain circumstances, you have the right to request that your personal information be deleted. However, this request may not be possible to fulfil in cases of legal obligations or ongoing disputes.
- Right to Restrict Processing: In some circumstances, you may request that processing of your information be limited.
- Right to Withdraw Consent: If you have given consent for your information to be processed for a specific purpose, you may withdraw that consent at any time.
- Right to Lodge a Complaint: If you believe your right to privacy has been violated, you may lodge a complaint with us.
To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.
9 Protection of Minors
c9996 is firmly committed to keeping minors away from gaming. Our platform is for persons aged 21 and above only.
- We verify age at registration and persons under 21 are not permitted to open an account.
- We do not knowingly collect personal information from any minor.
- If we become aware that a minor is using our platform, their account will be closed immediately and any collected information will be deleted.
- We request that parents monitor their children's internet use and make use of parental control software.
To learn more about responsible gaming, visit our Responsible Gaming page.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Live Chat: Get direct support in Bengali 24/7 through the website
- Email: [email protected]
For privacy-related requests, we generally aim to respond promptly on business days. For urgent security issues, use the 24/7 live chat.
Also view our other legal documents: Terms and Conditions and Responsible Gaming Policy.