c9996 Terms and Conditions
Please read these terms and conditions carefully before using our platform. This is a legal agreement between you and c9996.
1. General Introduction
c9996 is a trusted online gaming and betting platform in Bangladesh. These terms and conditions ("Terms") form a legal agreement between you and c9996 ("we", "our", "platform"). By using our website, mobile version and other services, you fully agree to these terms.
If you disagree with any part of these terms, please refrain from using our platform. In addition to these terms, our Privacy Policy and Responsible Gaming Policy also apply and are considered complementary to one another.
Our platform operates with SSL encryption and follows a fair play policy. We are committed to maintaining a safe and reliable environment where all user data and transactions are kept to the highest security standards.
2. Account Registration
2.1 Registration Requirements
To play games or place bets on c9996, you must create a personal account. You are required to provide accurate and truthful information during registration. Registering with false or incomplete information is strictly prohibited and may result in account closure.
2.2 One Account Policy
Each person may operate only one account. If the same person creates multiple accounts, or if multiple members of the same household claim bonuses from the same device or IP address, c9996 reserves the right to suspend both accounts.
2.3 Account Verification (KYC)
As part of the identity verification process, c9996 may at any time request relevant documents to verify your identity, proof of age and payment details. Withdrawals may be delayed if verification is not completed. You are fully responsible for the accuracy of the information provided at registration.
2.4 Account Security
It is your responsibility to keep your login credentials (username and password) completely confidential. Sharing your account details with anyone else is prohibited. If you suspect unauthorised access to your account, contact our support team immediately.
3. Eligibility Requirements
To register and use the services on c9996, you must meet the following eligibility requirements:
- You must be at least 21 years of age. This platform is also not open to those between 18 and 20 years of age.
- You must be legally and mentally capable and have the right to enter into legal agreements independently.
- You must confirm that you are playing on your own behalf and using your own account.
- You must confirm that you are not enrolled in any active self-exclusion programme.
- Online gaming must be lawful in your jurisdiction.
c9996 enforces these conditions in good faith. We believe maintaining a safe and responsible gaming environment is essential for the wellbeing of every user.
4. Deposits and Withdrawals
4.1 Deposit Rules
The minimum deposit amount on c9996 is ৳500 (five hundred taka). This limit applies to all payment methods. Currently accepted payment methods are: bKash, Nagad, Rocket, Upay and bank transfer. The payment method used for deposits must be registered in your name.
4.2 Withdrawal Rules
The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawals can only be made to the same payment method used for the deposit. Where multiple payment methods have been used, c9996 will decide which method the funds are returned to.
4.3 Verification and Processing Delays
Your account must be fully verified before a withdrawal can be made. If verification is incomplete or additional documents are required, processing may be delayed. If fraudulent activity is suspected, c9996 reserves the right to hold withdrawals pending investigation.
4.4 Currency and Conversion
c9996 processes transactions in Bangladeshi Taka (BDT / ৳). For transactions in other currencies, exchange rates will apply and fees from the relevant bank or payment service provider may also apply.
5. Bonuses and Promotions
5.1 Welcome Bonus
c9996 offers new users a 100% welcome bonus on their first deposit, up to a maximum of ৳20,000. To receive this bonus, a minimum deposit of ৳500 is required and the bonus terms must be met.
5.2 Wagering Requirements
A 25x wagering requirement applies to the welcome bonus. For example, if you deposit ৳1,000 and receive a ৳1,000 bonus, you must wager a total of ৳25,000 before making a withdrawal (bonus amount × 25).
5.3 General Bonus Rules
- Bonuses are available only to the individually registered and verified account holder.
- Bonuses are not transferable as cash and cannot be sold or transferred to a third party.
- Promotional bonuses have a set validity period and will be automatically cancelled if not used within the specified time.
- c9996 reserves the right to change, suspend or cancel any bonus programme at any time.
- If bonus abuse or fraudulent activity is found, all related bonuses and winnings will be voided.
5.4 VIP Programme
The c9996 VIP Programme has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier includes a weekly cashback benefit. Weekly cashback rates are up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum and 1.2% at Diamond. The criteria for VIP tier advancement are at c9996's discretion and are subject to change.
6. Gaming Rules
6.1 Fair Play Policy
c9996 follows a fair play policy. All game outcomes are impartial and determined by Random Number Generator (RNG) technology. All of our game service providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi and others) follow international fair gaming standards.
6.2 Prohibited Activities
The following activities are strictly prohibited:
- Playing games using bots, automated software or artificial intelligence.
- Playing games by colluding with other users or forming syndicates.
- Intentionally exploiting game system errors or bugs for an advantage.
- Using the platform for money laundering or illegal financial activity.
- Claiming bonuses through multiple accounts.
6.3 Technical Issues
If a game session is interrupted due to server outage, internet disconnection or other technical problems, c9996 will try to ensure the best possible resolution. However, c9996's liability for losses caused by technical issues is limited.
7. Responsible Gaming
c9996 places the highest importance on responsible gaming. We believe gaming should be an enjoyable form of entertainment, not a source of financial pressure or mental distress.
- You can set your own deposit limits, session time limits and loss limits.
- Through the self-exclusion option, you can temporarily or permanently close your account for a specified period.
- If signs of gaming addiction appear, seek professional help immediately.
For more information, please visit our Responsible Gaming page.
8. Account Closure and Suspension
8.1 c9996's Rights
c9996 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:
- Breach of any provision of these terms.
- Suspicion or evidence of fraudulent activity.
- Failure to cooperate with the verification process or providing false information.
- Evidence of being a minor.
- Direction from law enforcement authorities.
8.2 User Rights
You may request account closure at any time by contacting our support team. Any funds remaining in your balance before account closure may be withdrawn in accordance with the applicable terms, however any bonus balance will be cancelled.
9. Privacy and Data Protection
c9996 takes the privacy and protection of your personal information very seriously. We use SSL encryption technology to keep all your personal and financial information secure.
We do not sell your information to third parties. However, we may share certain information with trusted partners for service improvement, legal compliance and fraud prevention purposes. For more details, please see our Privacy Policy.
By using our platform, you consent to the collection and processing of information as described in our privacy policy.
10. Dispute Resolution
10.1 Initial Resolution
If you have a dispute or complaint, please first contact us directly through our 24/7 live chat support or by email at ([email protected]). Our support team provides service in English and reviews all complaints fairly and impartially.
10.2 Investigation Process
c9996 makes decisions on each complaint after a thorough investigation. Decisions are based on game logs, transaction data and other relevant information. c9996's decision will be considered final unless a clear technical error can be demonstrated.
10.3 Applicable Law
These terms and any disputes arising under them will be governed by applicable international law. Both parties will first attempt to resolve disputes through negotiation.
11. Limitation of Liability
To the maximum extent permitted by law, c9996 and its directors, employees, partners or suppliers will not be liable for damages arising from the following:
- A game session being interrupted due to internet disconnection or technical failure.
- Delays or errors in third-party payment services.
- Losses resulting from your own failure to keep your account credentials secure.
- Legal issues related to online gaming in your jurisdiction.
- Financial losses from gaming that are the normal outcome of play.
12. Amendments and Updates
c9996 reserves the right to change, amend or update these terms and conditions at any time. For significant changes, we will try to notify you by email or through a notice on the platform.
Continued use of our platform after any changes means you have accepted the updated terms. It is therefore recommended that you review this page regularly.
If any part of these terms is unclear or if you have any questions, please contact our support team. Our support is available 24/7 and we provide assistance in English.