Responsible Gaming

Enjoy Responsible and
Safe Gaming at c9996

c9996 believes that gaming should be enjoyable and controlled. Our responsible gaming policy helps you set limits and stay protected.

21+

Our Commitment

c9996 is a trusted online gaming platform in Bangladesh, and we firmly believe that gaming is a form of entertainment — it should never be a source of stress or financial hardship. Responsible gaming is not just a policy for us; it is part of our core commitment.

We encourage all our users to stay aware of their time and money. The c9996 platform offers various tools and options to help you keep your gaming habits under control. If gaming becomes a problem for you, our 24/7 live chat support team is always ready to help.

Remember: Gaming is a leisure activity. Never play to recover losses or as a way to solve financial problems. Only play with money you can afford to lose.

Key Responsible Gaming Tools

Self-Exclusion

If you want to stop playing for a period of time or on a long-term basis, use the self-exclusion option. During this period, no transactions or betting will be possible on your account.

Account Protection

Setting Deposit Limits

Set a limit on how much money you can deposit per day, per week, or per month. This is the most effective way to prevent yourself from going beyond your budget.

Financial Control

Time-Out Option

If you feel you need a short break, activate a time-out for anywhere from 24 hours to 30 days. Your account will be temporarily suspended during this period.

Time Management

Age Verification

c9996 is only for players aged 21 and above. We follow a strict age verification process and access by minors is strictly prohibited.

21+ Age Limit

Support and Advice

If you are experiencing a gaming problem, contact our 24/7 Bengali live chat support. Our trained team is ready to provide the right assistance and referrals.

Always Here to Help

Activity Monitoring

View a complete log of your gaming history, deposits, and withdrawals. c9996 keeps a record of every transaction to ensure transparency.

Transparency

Steps to Set Limits

Follow the steps below to stay in control of your gaming experience:

1

Log In to Your Account

Access your c9996 account and go to the "Account Settings" or "Profile" section.

2

Open the Responsible Gaming Section

Click on the "Responsible Gaming" menu — you will find all the tools together in one place.

3

Choose Your Preferred Limit

Deposit limit, session time-out, or self-exclusion — select the option that suits your needs.

4

Confirm and Save

Confirm the limit you have set. The change will take effect immediately and a confirmation will be sent to your email.

5

Get Support if You Need It

For any issue, contact us via live chat or at [email protected].

Warning Signs of a Problem

If you notice any of the following signs, seek help right away:

  • You are spending more than your set budget and cannot stop.
  • You are placing larger bets to try to win back lost money ("chasing losses").
  • You are prioritising gaming over family, friends, or work.
  • You are lying about or hiding your gaming activity.
  • You feel anxious or restless when you stop gaming.
  • You are taking loans or using money set aside for essential expenses to fund gaming.
  • You are neglecting sleep, eating, or other daily activities.

If you have these signs: Contact our live chat immediately or activate self-exclusion yourself. Your wellbeing is the highest priority.

Minor Protection

c9996 strictly enforces the 21+ age limit. Keeping minors away from online gaming is our responsibility and we verify the age of every new account to ensure this.

If you have children or teenagers in your household, keep your login details secure from them. Use parental control software on your computer or mobile device and avoid saving passwords on your device. If a minor gains access to your account, notify our support team immediately.

Age Verification

At the time of registration, every user must prove their age with a national identity card or other valid document. We make no exceptions to this rule.

Account Security

Use a strong password and never share it with anyone. Keeping two-step verification active will make your account even more secure.

Need Help? We Are Here for You

If gaming has gone beyond entertainment and become a problem, talk to us today. The c9996 support team is always ready to stand by your side.

Live Chat Support View FAQ

Golden Rules for Safe Gaming

Follow the tips below to enjoy gaming responsibly:

Set Your Budget Beforehand

Decide before you play how much you will spend at most today. Stop when you reach that limit.

Manage Your Time

Decide in advance how much time you will spend gaming each day and use an alarm or timer.

Play with a Clear Head

Never game when you are angry, upset, stressed, or under the influence of alcohol. Make decisions with a sound mind.

Do Not Try to Chase Losses

Do not place larger bets to try to recover what you have lost. This can become the root cause of a problem.

Support and Contact

Live Chat Support

Our Bengali-language support team is available for you 7 days a week, 24 hours a day. Feel free to talk to us about any question or concern.

Hours: 24/7

Language: Bengali and English

Email Support

If you would like to explain your situation in more detail, write to us by email. We will respond in a timely manner.

Email: [email protected]

All communications are kept confidential.

Account Protection

If you wish to activate self-exclusion or close your account, let us know directly. Your request will be processed with the highest priority and no further promotional emails will be sent.

Self-exclusion requests take effect immediately.

Enjoy Safely at c9996

Explore our various game categories while enjoying responsible gaming — every experience is fun and safe.

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Frequently Asked Questions

c9996 is only for players aged 21 and above. Age is verified during registration and minors are not permitted to use the platform.

Log in to your account, go to the "Responsible Gaming" section, and select the "Deposit Limit" option. You can set a daily, weekly, or monthly limit. Reducing a limit takes effect immediately, but increasing a limit is subject to a 24-hour delay.

When you activate self-exclusion, your account will be completely closed for a set period. You will not be able to log in, place bets, or make deposits. Promotional emails and communications will also be stopped during this period. To start self-exclusion, contact us via live chat or at [email protected].

A time-out is a temporary break — usually from 24 hours to 30 days. It is suitable for a light pause. Self-exclusion is a longer-term solution, where your account can be closed from 3 months up to permanently. Self-exclusion is recommended for serious issues.

Contact our 24/7 live chat support or reach us at [email protected]. Our team is able to provide the help you need and refer you to the right specialist. Everything you share will be kept completely confidential.

You will be given the opportunity to withdraw any balance remaining in your account before self-exclusion is activated. Contact [email protected] or visit the FAQ page for more details.